Privacy Policy

Last updated: April 12, 2026

The Crew ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the The Crew mobile application.

1. Information We Collect

• Account information: Your name and email address when you register.
• Chat messages: Conversations you have with AI personas are stored to provide chat history and improve the experience.
• Payment information: Processed securely through Stripe. We never store your full card details.
• Usage data: Which personas you use, features you interact with, and app performance data.
• Device data: Device type, OS version, and crash logs for debugging purposes.
• Photos: Only if you choose to upload a custom persona photo or share an image in chat. Stored locally on your device.

2. How We Use Your Information

• To provide and personalize The Crew service
• To process payments and manage your account
• To send important service updates and notifications (with your permission)
• To improve app performance and fix bugs
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

• OpenAI: Chat messages are sent to OpenAI's API to generate AI responses. Subject to OpenAI's Privacy Policy.
• Stripe: Payment processing. Subject to Stripe's Privacy Policy.
• Railway: Cloud hosting provider for our backend servers.

4. Data Retention

We retain your account and chat data for as long as your account is active. You may request deletion of your data at any time by contacting us.

5. Children's Privacy

The Crew is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. The Uncle Bob persona includes a parental PIN feature for family use.

6. Security

We use industry-standard encryption (HTTPS/TLS) for all data transmission. Passwords are hashed and never stored in plain text. Payment data is handled exclusively by Stripe's PCI-compliant infrastructure.

7. Your Rights

• Access or export your data
• Correct inaccurate information
• Delete your account and associated data
• Opt out of non-essential communications

8. Push Notifications

We may send push notifications with your permission. You can disable these at any time in your device settings.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via the app or email.

10. Contact Us

Questions? Email us at support@myguyai.com